Where do we ship?

We ship worldwide, but there are currently some exceptions to countries we can not ship to due postal service limitations. 

Currently under revision, some countries on the list will become available within two weeks.

The countries we currently cannot ship to are: Aland Islands, Antarctica, Bouvet Island, British Indian Ocean territory, Burma (Myanmar), Christmas Island, Cocos (Keeling) Island, East Timor, Falkland Islands,  French Southern Territories, Heard Island and McDonald Island, Libya, Northern Mariana Islands, Pitcairn, Saint Barthelemy, South Georgia and the South Sandwich Islands, Svalbard and Jan Mayen, Western and Sahara.

How long does it take for my order to be shipped?

Every order has a maximum preparation period of three days, if an order is placed on Saturday or Sunday it will then be expedited on Monday, if placed on holiday, it will be dispatched the next working day. All the shipments will be provided with Tracking Number which will be sent via email to the customer or also available from the order page. All orders are shipped from Spain.

Note that usually the tracking number takes at least 24 hours to show the first update about its location.

Important notice: Orders may take a bit longer to process in cases where store has been closed for a period of time, i.e. holidays. However we will be providing order status at all times in the meantime the order is processed.


Please notice that, once the shipment departed, it may not show further tracking information for countries outside EU, this is a matter of the country local postal services whereas for example, shipping to China shows the entire route description of the package till its delivery, countries like USA do not show the whole detailed information. Despite that, the shipping is certified and registered which means that it can be located by any competent postal office. Once the tracking information shows "Dispatch from the point of origin international office" it is in hands of your local post service to be delivered to you and it is your local's postal services duty to update the tracking information.


The reason of a three days time for order preparation is that depending on the current stock conditions, some extra time may be required to process the order as some of the resin sets are sold with their main mold lines sanded and cleaned practically ready to assembly with the consequent time needed for the mentioned preparation. We hope the understanding from your side as we prepare your order with the most care possible.

Special notes for the shipment of livery decals:

Printing on demand is usually the method used due the multiple variations and decal numbers. However, decal shipping preparations agree with other items in the store, that is the sual time period of three working days max.
Livery decals are shipped from Spain, so combined orders with all other resin models or detail sets are now possible, simply add both items in the shopping cart.
 

Shipping rates:

Shipping rates are calculated according to your order total weight. However you can review the shipping cost after adding a product to the cart. Removing or adding products to the cart will result in an automatic shipping calculation as weight varies depending on the total shopping cart's weight.

Special note for shipment of decals: Due the native code of the store (and not only this one, but all those using the same platform), there are some limitations between packaging/item's weight. In case there is a difference between the real shipping cost and the paid shipping cost, I feel obligated to refund the correspondant shipping difference. This is a practice I have done in cases where this shipping difference was existant.
I am trying to improve the store within my capabilities as I am not a computer engineer, I am however, always at customer's side to provide the best service possible.


 

Delivery times:

Delivery times are not always an exact date as the shipment depends on many factors such as worldwide holidays etc.

As an orientative information, shipping times may be as follows:

Shipments to Europe: from 5 to 15 working days.

Shipments to the rest of the World: from 15 to 20 working days.


 

Returns:

We do not accept refunds or returns since everything at the store is shown and sold as is, however we do ship your order again if officially lost by the postal service (it has a tracking number thus it must be traceable in all cases). Officially means that your postal service can officially confirm or declare that the order is lost as well as the confirmation from our local postal services. In such cases the customer will only have to pay half of the total shipping expenses.

As a mandatory rule, the customer will never be left without the order, in the improbable case of a lost order, we will cooperate together whenever necessary and ship a replacement in short notice.

We do not reship an order if this has arrived with broken (not loose from the resin base in the rare case) parts. All the items are passed through a visual verification and packaged inside three packages; first the sealing bag with a foam sheet, later the transparent plastic blister, and latter the shipping carton box with bubble wrap or bubble wrap envelope. Thus is basically impossible that any resin part can break specially due their tiny sizes.

Please, be extremelly careful when removing parts from the bags labeled with:

delicatebag.jpg

Customs:

It never happens, but there may be the exception that breaks the rule and your order may be retained at customs and further actions need to be taken. Custom charges are not included in the price and totals of the store, thus the client must deal with the customs of their country in order to have the order delivered.
It is important to mention that all orders outside the EU have labeled the "Customs declaration form" in order to accelerate shipping times and to apply in the International regulations.


 

Special information for shipments to Germany:

 

It has been informed to us of the problems that the German postal service has sometimes. For this reason we emphasize the customer to please check regularly the tracking information.

As we saw from reports, in some cases the orders are in the delivery process but fail to be delivered for a particular reason and customer may not be left a notice to pick the parcel up at the local office.

Please, do not wait for a long time if you see that the package is on the way to be delivered, if it is not delivered in short time after that status, please attend to your local postal office with the tracking number.

If the customer waits for too long time to contact or ask where the order is, order may be returned to us by German postal services as "package unclaimed".

In case of a returned order, customer will have to pay the shipment again or chose to get a refund only if the order has been returned to us.

In case of an order not being returned and proven by the tracking information to be attempted to be delivered, a maximum time of two months will be required to wait for the returning order. If passed this period the order has not been returned, in this case we will refund the total of the order.

If you have any question on this regard, please feel free to contact us.

 

This text was modified as a date of February 15th 2019

Guillem