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Website information - Last update April 22nd 2022 (Shipping packaging updated)
Since the pandemic situation affected us the way it did, a two day shipping per week was established in order to avoid contact as much as possible. Currently I am able to ship more than twice a week, so the orders are processed and shipped as usual, that is, with a maximum time of 3 working days since the order placed.
Please, note that shipments may or may not take a bit longer than usual to be delivered, this depends on the Covid-19 protocols or situation that your country currently has.
If you have any further questions on this regard, please feel free to write me at:
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GERMANY
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BRAZIL
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BURKINA FASO
BURUNDI
CAMEROON
CANADA
CHAD
REP. Czech
CHILE
CYPRUS
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REP. OF THE CONGO
REP. DEM. OF THE CONGO
SOUTH KOREA
IVORY COAST
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ZIMBABWE
Thank you very much for your interest in knowing more about the store and the products sold in it.
I am Guillem, from Spain, I am a modeler, a customer of other manufacturers and producer of my own items that you can find in this online shop.
Modeling has been in my life since I can remember, watching my father and grandfather build their ship models, I learned little by little and went through different types of model subjects (military, naval, civil, racing motorbikes) to finally land in the airliner world at about 2007.
It was on 2015 when I decided to create my own products, this was an old dream I had since my teenage and at that time I had to take an important decision, I started making GSE models for 1/200 and 1/144 scales, lately also starting with airliner after market parts and livery decals.
During the years to follow I was producing these models scratch build; first making a master model and casting it later in resin. This was a very long process that took me a lot of time to learn and improve on my skills plus extra equipment was required, yet still sometimes I had limitations to produce the parts as I wanted to.
It was at the end of 2019 when I was able to test other methods for production that allowed me to create tiny details without the need for molds by using computer software and three-dimensional printing technology.
Nowadays most of the models are produced this way, although some or some parts of specific kits still use the mold-casted resin parts method.
I enjoy doing everything myself, so everything in these sets has been produced in this way; the decals, instructions, photo etched parts etc just like a home made sauce. I pay special attention to detail, I like detailing very much and from a modeler point of view, I try to write the instructions and illustrate them in a way as if I am explaining directly to another fellow modeler how to build the model the best way possible.
As a customer that I also am, I like to receive my items in the best condition possible, hence I put myself in the shoes of my own customers and protect the orders as best as possible, ship them as quick as possible (3 day max, usually within two days) and deliver the best details possible.
Please note that, at the moment the range of products are sold solely from this current website, we are not responsible if you purchase these items from different sources (for example, reselling items at other websites and then having shipping or other type of problems) since these are NOT official distributors (we currently don't sell anywhere else but at rocastmodels.com). If you find our items selling in other websites, please contact us.
The process of ordering is very simple; navigate through the different categories and add the items you wish in the shopping cart, you will see the totals directly in the shopping cart, you will also find that some items have "customization" hence you may find different options in the product page from drop down menus or selectable options.
During the checkout you will be asked to register if you haven't been logged in yet, when having done so, you will see the shopping cart with an automatic calculated shipping costs for your country. In some cases you will find different options for shipping, choose the one you prefer and after you ticked the agreement checkbox at the bottom of the check out page, the PayPal button will become available.
The payment methods that we currently accept are PayPal and although in less frequency, bank transfer (prior contact first). You do not need to have a PayPal account to pay for your order, the PayPal option also allows you to pay with a credit card without needing to register a PayPal account, you will find the instructions and the required payment fields at the payment page.
Additionally, if you cannot use the PayPal payment method, we can also accept a bank transfer. For more information on the bank transfer, please contact us beforehand so that we can provide you with further information on the process, bank account, concept, total, shipping etc.
While the status of your order is "Processing" (which you can see by logging in at the store and going to your orders menu) it is possible to do any modifications required by contacting us and letting us know of the changes. Note that in case of cancellation (during the preparation process) the money will be refunded back however, the fees for the currency exchange will be deducted from the order total. Once the shipment is marked as "Shipped" it cannot be modified nor cancelled.
We currently cover most part of the globe, however, we currently cannot ship to the following countries: Aland Islands, Antarctica, Bouvet Island, British Indian Ocean territory, Burma (Myanmar), Christmas Island, Cocos (Keeling) Island, East Timor, Falkland Islands, French Southern Territories, Heard Island and McDonald Island, Libya, Northern Mariana Islands, Philippines, Pitcairn, Russia, Saint Barthelemy, South Georgia and the South Sandwich Islands, Svalbard, Ukraine and Jan Mayen, Western and Sahara.
Were you located in one of these countries, please contact us and we will find the way to ship to you as best as possible. However, we are not responsible for delays that may be caused by your country local's postal services neither offer a re shipment in case the shipment is lost. A partial refund of the 50% over the item's total will be provided if proven that the package has been lost, in such case, this refund will be done after the time period of four months.
In the case of Russia, shipments are not possible.
Every order has a maximum preparation period of three working days, currently shippings are done three times a week, usually on Mondays, Wednesdays and Fridays, if an order is placed on Thrusday, it will be expedited on Monday as depending on the order, preparation time will be required.
If the order is placed on holiday, it will be dispatched the next working day. All the shipments will be provided with tracking number which will be available from the order page after you logged into your account. All orders are shipped from Spain.
In the special cases where the shop or a specific item remained out of stock for a long time, it may take another extra day for preparation depending on the quantity of the orders to process.
Shipping methods used are certified, always including tracking number, and including the tracking information as well under your order details.
Once the tracking information shows "Dispatch from the point of origin international office" it is in hands of your local post service to be delivered to you and it is your local's postal services duty to update the tracking information accordingly.
It may be very possible that the tracking would show "On transit" for most of the time, since this is the status it has once it departed till scanned at destination. Once the tracking shows it arrived at the destination country, it may not show further information (usually for countries outside the EU, although in Asia mostly they show the full tracking status).
Shipping rates vary and are calculated according to your order's total weight. However you can review the shipping cost after adding a product to the cart. Removing or adding products to the cart will result in an automatic shipping calculation as weight varies depending on the total shopping cart's weight.
We offer one shipping method which is the best priced yet with very good and competitive delivery times.
The shipping method is certified letter with a priority character (depending on the country of destination).
We are currently shipping using five different packaging types:
A small envelope, small box, medium box, big box and a large box.
This is due better use of space and save on shipping costs (weight).
All items are packaged in their boxes with protective foam. Other items are also packaged in zip bags with foam padding.
Because of the different type of products, a different type of shipping packages are presented at the checkout process. This is for various reasons, the most important one being the save on shipping costs by reducing unused packaging space (less weight).
You can use these two images to choose according to your preferences.
Note that certain small items (depending on quantities) can also be shipped with a smaller padded envelope.
Delivery times may vary depending on the time of the year, if there are national holidays within your country, and also depending on the work load of your postal services or of the exchange/distribution offices/centers.
Possible delays may ocurr due Covid-19 protocols and situation that your country may currently have.
As a reference since June 2020:
Europe: from 7 to 25 working days.
Rest of the World: 20-40 working days. Depending on the country or situation it may take less than 20 days.
Every single model kit is packaged with attention to detail, the same packaging process is used as a quality control, certifyinig and making sure that all the parts are included.
The model kits include very small parts, so it may be possible that a certain part may be dropped and get lost or break if you are not careful enough, in such case, the part will be provided for free, but customer will have to cover the shipping costs.
There will be no refunds or additional shipments (unless at customers behalf) for certain missing parts because each bag goes through a very extensive control to make sure that nothing is missed.
On the other hand, if a part is known to be possible to be missing, it will be shipped to the customer free of charge.
Please make sure that:
A) You open the bag carefully and without bending it.
B) Release the parts from the bag on a clear area and aid in the process using sharp tweezers.
C) Keep the parts inside the bag while not assembling the model to avoid the lost of any small part.
We do not accept returns or refunds in case the item does not meet your expectations. Reason being that all the items at the store have several photos and a description of what is included in the set, and what you see is what you will receive.
However we do ship your order again if officially lost by the postal service (it has a tracking number thus it must be traceable in all cases). Officially meaning that your postal service can officially confirm or declare that the order is lost as well as the confirmation from our local postal services. In such cases the customer will have two options; obtain a refund for the order cost (excluding the shipping) or paying half of the total shipping expenses for the shipping of the replaced order.
Note that this process will be carried if the order hasn't arrived within 30 days.
Customer will never be left without the order, in the improbable case of a lost order, we will cooperate together whenever necessary and ship a replacement in short notice.
If an order has been returned to us, we will proceed to contact the customer inmediately. Depending on the reason of the return, we will either offer a product refund (excluding shipping costs) or offer an invoice with only the shipping costs through PayPal (or bank transfer) to re ship the order again.
It is not likely to happen, but there may be the chance for your order to be retained at customs and further actions need to be taken. Custom charges and fees are not included in the price and totals of the store, therefore the client must deal with the customs costs of their country in order to have the order delivered.
It is important to know that all orders outside the EU have a "Customs declaration form" fulfilled in order to accelerate shipping times and ease on inspections carried during the shipping process. All orders are declared as "toy" or "documents" in case of the decals. That is currently the closer description that there is available from the menu of our national postal services.
It has been informed to us of the problems that the German postal service sometimes has. For this reason we emphasize the customer to please check regularly the tracking information.
As we saw from reports, in some cases the orders are in the delivery process but fail to be delivered for a particular reason being one of them the customer not being notified and let a notice to pick the parcel up at the local office.
Please, do not wait for a long time if you see that the package is on the way to be delivered, if it is not delivered in short time after the "on delivery" status, please attend to your local postal office with the tracking number.
If the customer waits for too long time to contact or ask where the order is, order may be returned to us by German postal services as "package unclaimed".
In case of a returned order, customer will have to pay the shipment again or chose to get a refund (excluding the shipping) only if the order has been returned to us.
In case of an order not being returned and proven by the tracking information to be attempted to be delivered, a maximum time of 40 days will be required to wait for the returning order. If passed this period the order has not been returned, in this case we will refund the total of the order (excluding the shipping costs).
If you have any question on this regard, please feel free to contact us at any time.
You may have seen a product with a green box information showing "Product on demand". This is used for products that are not in stock but that can be made readily, usually in a period of 3 to 4 days.
If an order includes these products, all of its content will be shipped together taking into consideration the extra preparation time of that specific product.