I did not want to comment on this, but I felt myself obligated to clarify some matters with the livery decals.
I am calm person who does not want to have trouble with anybody, I am one of those who think life is hard enough for us to just pile more troubles in our backs. During the last days I had to take the difficult decision to part ways with my decal supplier for several reasons that today lead me to comment.
Some customers complained to me on regards issues with the livery decals that were shipped to them from the printing company in Australia.
Being these issues, broken (damaged due hit on the head print) decals, bandings on dark blue colors (which in the photos that were sent to me, the banding extended to other dark decals).
You would think that these are just two minnor decal issues, (although these are a problem of the printing company, no replacement was offered, but it was me how had to offer it seeing the unacceptable result and thus paying for the company’s fault). The final straw were the responses from my decal supplier which made me feel unsafe and also gave me a feeling of uncertain.
I just simply did not feel safe from the suggestions that were commented.
If faulty decals were shipped to customers, what made me think that this would not happen to me? We are not talking of one set of decals, but bigger and bigger orders for which I had to take the risk of purchase without actually seeing what was being printed and if it was printed as it should.
There are other factors that made me take this decision, but I don’t want to discuss them here as this is not a gossip blog and I don’t think would benefit anyone.
However, I did write this entry as my former decal supplier have communicated with me his intention of selling decals on his own with the artworks that I have created and for which I spend many, many hours. He claims this is to compensate the loss of teaching me how to prepare the artworks to be printed on his machine (which in the end, was more profitable as he could focus his time on other customer’s orders since my artworks were ready to print) and to cover the time or materials invested into this project.
To a certain degree, I understand it, but it is still my work what is being printed, therefore I wanted to advice that I do not take any responsability for these decals that he may supply on his own for which artworks I am their creator.
My work did not end only making the artworks, but I also spend a lot of time creating the instructions, creating a website that could make possible shippings from Spain and Australia and I did go through every single country from the Australia Post site in order to match shipping rates/countries on the store. I had to go through troubles finding best shipping methods because it was too tiresome for the printing company to have to write by hand customer addresses on the envelopes (red flag number one, another decision why I opted to purchase the stock myself, red flag 2 faulty decals shipped, red flag 3, decal shipped to a wrong address, although thankfully delivered to customer).
I also did invest in materials to double check these decals are what they are supposed to be, meaning not just purchasing the model kits but also purchasing decal material to test them as every set was tested on a real model and wasting my own ink as well.
There have been hours and hours to make decals to simply fit on the window holes for example, to make sure everything was correct, hours navigating through the net to find the best reference photos to create the most accurate artworks that now he can print and supply on his own from my work. What did I get from his teaching? Well, the printing technology he uses is totally different to the one I would like to use, thus I won’t be using what he specifically taught me for his printing purposes.
I did part ways with him because the results were not what they were supposed to be, period.
I was in my right to cancel this project seeing the issues with his printer and feeling that there was not a clear solution to that, I could not trust half of my business from all what I felt.
I also did what I could to advertise his services in order to promote his business, because so far, he was producing nice decals for me, even after parting ways with the liveries, I still wanted him to print for my own items in order to not to completely leave his services, but unfortunately I won’t be requesting them again after seeing that for him, these orders were just too sporadic, as I order what I needed and with the money I could invest in the early stages of the GSE models.
What will happen then? I had to take the decision to go printing on my own. I am sure I will have to face difficulties at the beginning, I will have to do tests but I will know for sure that if something occurs, I will be able to fix it, there is a saying; if you want something done right, do it yourself.
I will also be able to check these decals carefully myself, and ship them in a safer way.
I have purchased the remaining decals from the printing company which I expect to upload on the store only and only if these are totally correct and present no problems.
At the same time I will be doing tests with my own prints and build again an example model, if everything goes as it is supposed to, I will then be able to continue creating new artworks.
Although I do understand the printing company’s position, I also hope that mine is understood, if the issues and the uncertainty did not invade my heart, I would have continued using his services, but sometimes you see yourself with no options but to continue on your own.